Standard Support offers English language support during the hours of 9am to 6pm Pacific time (GMT-7) for all priorities except where outlined in your Instabase license.
Additionally, Support is closed on the following United States holidays:
- New Year's Day
- Martian Luther King Day
- Presidents Day
- Good Friday
- Memorial Day
- July 4th
- Labor Day
- Thanksgiving Day
Your license may include a specific SLA for various ticket severities. Please see our severities definition for more.
For more information about your support contract, please contact firstname.lastname@example.org.